Elevating Care Through Remote Support
Medforall's Remote Support Initiative helps agencies promote independence, enhance safety, and streamline operations with privacy-first technology—without adding overhead.
Founder-led discovery: we'll share designs, talk through your programs, and map a phased rollout. Not a turnkey demo.
Discovery
We start by understanding your organization's workflows, risks, and goals—so remote support strengthens person-centered outcomes and staff efficiency.
- Workflow Review Analyze current processes to identify safe, least-intrusive opportunities for remote support.
- State Alignment (e.g., Ohio DODD) Ensure Technology First principles and documentation expectations are met.
- Design Walkthrough (not a demo) Review key screens and workflows tailored to your model; agree on pilot scope and success criteria.
Infrastructure
We stand up a scalable foundation that supports person-centered remote care while minimizing risk and keeping operations audit-ready.
- Hardware & Devices Provision least-intrusive sensors and hubs; configure secure remote connections.
- Software & Access Configure roles, permissions, and logging with appropriate safeguards.
- Documentation & SOPs Build waiver service documentation, ISP alignment, backup protocols, and SOPs.
Implementation
We roll out in phases with hands-on training—so teams adopt smoothly and people supported see immediate benefits.
- Phased Training Prepare remote support staff and program leaders with role-specific training.
- Workflow Integration Embed remote scheduling, coverage, and escalation into day-to-day operations.
- Performance Monitoring Track outcomes and tune devices, alerts, and staffing patterns.
Support
We stay close after launch—helping you refine practice, maintain compliance, and scale confidently across programs and regions.
- Technical Assistance Ongoing support for updates and troubleshooting.
- Compliance Checks Regular audits to ensure state expectations remain satisfied.
- Continuous Improvement Feedback sessions and configuration refinements as you scale.
Ready to explore Remote Support for your agency?
Request a founder-led discovery call. We'll share designs, discuss your programs, and map a phased plan aligned to your state's rules.